Olive InfoServices^TM offers outsourced Technical Helpdesk services that allow you to deliver high quality technical support to your customers and employees at optimal costs. These solutions incorporate our advanced web technologies with 24-7, personalized technical support services for knowledge management and automated support. These services are offered in various forms.

Interactive Instant Messaging support
Olive InfoServices^TM will deploy an online Chat Application for the client, which will be virtually manned by our support personnel. The customer invokes the chat program, with a support personnel available online to field queries from customers. The representative will log queries onto OliveTracker^TM, our proprietary problem and change management tracking system, and track its status online through the closing of the issue.

Web Support
Online Help Tutorial and Frequently Asked Questions – Olive’s Helpdesk representatives will update the Frequently Asked Questions/ Help Desk Knowledgebase to capture issues and problems being reported for the first time.

Email Support via OliveTracker^TM
Service requests are directed to, and will be logged by, our technical support team. These requests are placed primarily by email and can also be placed over the telephone.

Advantages offered by Olive InfoServices^TM
• Domain Knowledge – Olive has over eight years of experience in providing IT Helpdesk services through its product development center.
• Support and Training processes – Learnability, operational efficiencies and lower risk.
• Emphasis on Automation - Cost savings and scalability to global operations with rapid deployment