OliveMethodTM is a proprietary, unique, time-tested approach to outsourced projects and services. This process addresses the primary concerns of the customer when considering a remotely sourced project or service. These concerns include budget, timeframe, quality and control. At the same time, it takes potential obstacles such as cultural differences, geographical distance, language barriers and time-zones and turns them into advantages for both the customer and for Olive.

These obstacles are overcome through three primary means:

Specifications – Olive seeks to completely understand the needs of the customer before doing any design or development work, even if it means turning down a project due to a lack of clear specifications and expectations. We want to make sure we are giving our customers exactly what they need and expect. The specification part involves:
• Understanding your strategies and objectives
• Evaluating resource requirements and availability
• Focusing on meeting your needs and expectations

Communication – Olive realizes that one of the primary ways to avoid potential problems is through clear and effective communication with the customer. Through its proprietary communication and change management system, a Web-based application called OliveTrackerTM, we seek to maintain clear and continuous communication with the customer from beginning to end. In addition, we continue to invest in training our staff to be more effective communicators, especially across cultural barriers. Communication is at the heart of OliveMethodTM. The communication aspect involves:
• Understanding your organizational culture
• Establishing lines of communication
• Implementing OliveTracker™ into the system

Documentation and support – Olive seeks to set the highest standards for excellence in documentation and support of all their products. This is one of the benchmarks of a quality product, and an essential element of all that we do. This aspect becomes critically important in an outsourced project, and we work with trained technical writers who interface with the development team to ensure the highest quality is maintained in this process. This includes:
• Teamwork with developers
• Comprehensive paper trail
• Establishing an audit framework

The goal of OliveMethodTM is to maximize the benefits of IT outsourcing while mitigating and minimizing the risks for the customer and for Olive.

If you want to know more about how our specifications, communication and documentation processes work, click here.